Privacy Policy

We collect information you provide directly, along with some information generated as you use the platform.

• Account details: name, email, phone number, and password.
• Provider details: business name, description, service areas, and photos, if you register as a provider.
• Usage data: pages visited, searches performed, and messages sent through the platform.
• Location data, when you share it to search for service providers near you.

We use your information to operate and improve Movvapp, including to:

• Match customers with relevant moving service providers.
• Process subscription payments and send billing communications.
• Send booking updates, notifications, and support messages.
• Detect and prevent fraud, abuse, and policy violations.

We share the minimum information needed to connect customers and providers, such as contact details relevant to a specific request or conversation. We do not sell your personal information to third parties.

• With a provider you contact or request a quote from.
• With payment processors to complete transactions.
• With service providers who help us run the platform, under confidentiality obligations.
• When required by law or to protect the safety of our users.

We retain your information for as long as your account is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

You have control over your information at any time from your account settings.

• Update your profile details or notification preferences.
• Deactivate your account to pause your presence on the platform.
• Request permanent deletion of your account and associated data.

We use industry-standard safeguards to protect your information, including encrypted connections and access controls. No system is perfectly secure, so we encourage you to use a strong, unique password.

We may update this privacy policy from time to time. We will notify you of material changes in-app or by email before they take effect.